We are excited to announce the launch of our new digital warranty management system on AD24, going live on 19 January 2026. This upgrade is designed to simplify your warranty process, enhance visibility, and minimize downtime across your fleet. It builds on our growing customer support portal, giving you access to essential tools such as real-time status updates.
Key Benefits for Your Operation
From 19th January, simply log in to AD24* to submit your claims and service requests via the Customer Support Centre tile. No technical setup is required, and we’ll provide step-by-step guides to support the transition.
* AD24 account required. For access, request an account
As a customer-focused team that is building great relationships with our customers and suppliers, we’ve created the AD24 website to be your world-class, market-leading bus and coach parts and service platform. The result, easy access to everything from genuine parts to technical support, training, service centres, mobile technicians and more.
We are leaders in the global bus and coach industry supporting both conventional and zero-emission electric or hydrogen vehicles, our people bring together a diverse range of talent, built on industry knowledge and experience.
It’s all part of our investment in the latest systems and technologies and a truly global distribution chain. Whatever you need, we’re the people who can help to make your fleet more efficient and cost-effective than ever.
AD24 is your personalised online parts and support service that makes it easier and quicker for you to get all the parts and support you need.
When you’re on the road and you need expert assistance, AD24 mobile technicians will be there, fast.
From minor repairs to extensive rebuilds or refurbishments that extend the life of your vehicles, AD24 Service Centres are here to provide expert and cost-effective help.
Your technicians can access in-depth, high quality technical training for every aspect of vehicle maintenance with IMI approved courses.
Whatever you need to know, AD24 technical publications have the answer. Get instant access to parts information, service manuals and driver guides at any time.
Whatever you need, we're here to help. Get in touch via your preferred method, whether it's email, chat or phone, and we'll get right back to you!