19th January 2026 - Introducing Our New Digital Warranty Management System

We are excited to announce the launch of our new digital warranty management system on AD24, going live on 19 January 2026. This upgrade is designed to simplify your warranty process, enhance visibility, and minimize downtime across your fleet. It builds on our growing customer support portal, giving you access to essential tools such as real-time status updates.

Key Benefits for Your Operation

Streamlined submissions: Submit warranty and parts claims, as well as chargeable service requests, through intuitive online forms that capture all required details the first time.
Real-time tracking: Monitor your claims and receive live status updates.
Full visibility: Access historical claims, replaced parts, and service requests directly through AD24.
Efficiency gains: Reduce administrative time and benefit from faster processing.

From 19th January, simply log in to AD24* to submit your claims and service requests via the Customer Support Centre tile. No technical setup is required, and we’ll provide step-by-step guides to support the transition.

* AD24 account required. For access, request an account

ADEPT Multiplex

Course
Highlights

Classroom presentations

On board/Laptop diagnostics

Practical tasks

2 Day Course

The ADEPT (Alexander Dennis Electrical Programmable Technology) multiplex architecture has been developed to ensure our buses remain at the forefront of design, bringing improved benefits to all operating systems. Trainees will learn how the new platform integrates communication networks and systems to efficiently operate the bus and display vital information and diagnostics on the new generation instrument cluster and network.
This course will explain how ADEPT works with multiplex systems and how to identify components and their location. The course aims to simplify our communication networks, so that technicians of all levels will understand and be confident in their approach to fault finding and using the technical information provided in our Service Manuals.
This course is aimed at competent technicians involved in the maintenance and repair of Alexander Dennis buses, in particular electrical or diagnostic specialists. Trainees will be encouraged to develop their understanding by participating in practical exercises and discussion throughout the duration of the course.

Course content

Classroom presentation for demonstration, identification and testing
Electronic control units – circuits and communication
Using on board diagnostics and laptop diagnostics for information gathering
Communication networks, how they work, fault finding and testing
Practical tasks including finding pre-set faults on a bus
Using digital multimeter to improve fault finding techniques

Additional Information

Students must provide their own clean safety shoes for workshop areas.
Certificates issued to successful delegates.

Right Course. Right Time. For you.

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