19th January 2026 - Introducing Our New Digital Warranty Management System

We are excited to announce the launch of our new digital warranty management system on AD24, going live on 19 January 2026. This upgrade is designed to simplify your warranty process, enhance visibility, and minimize downtime across your fleet. It builds on our growing customer support portal, giving you access to essential tools such as real-time status updates.

Key Benefits for Your Operation

Streamlined submissions: Submit warranty and parts claims, as well as chargeable service requests, through intuitive online forms that capture all required details the first time.
Real-time tracking: Monitor your claims and receive live status updates.
Full visibility: Access historical claims, replaced parts, and service requests directly through AD24.
Efficiency gains: Reduce administrative time and benefit from faster processing.

From 19th January, simply log in to AD24* to submit your claims and service requests via the Customer Support Centre tile. No technical setup is required, and we’ll provide step-by-step guides to support the transition.

* AD24 account required. For access, request an account

Advanced Technician – Electrical

Course
Highlights

Level 4 Course

2 Day Course

Upskill existing staff

This course has been created for the most experienced technical staff with knowledge and exposure to Alexander Dennis buses.
The aim is to focus on strategic diagnostic methodology and test methods which help to capture every opportunity towards a first-time fix. Intermittent faults can add time-consuming complications to an otherwise straightforward diagnosis.
There are tools and procedures which can help in these circumstances and an oscilloscope is one of these tools which is not often purchased or utilised. We strongly suggest investing in an automotive four channel oscilloscope for employees returning from this course to fully benefit from the training.

Topics Covered can include:
• Diagnostic methodology
• Robust test methods with examples
• How to best utilise an oscilloscope to pinpoint root cause
• Advanced CAN diagnostics
• Advanced component testing
• Electrical systems & ADEPT

Course content

Classroom presentation
Strategic diagnostic methodology
Intermittent fault diagnostic techniques
Oscilloscope; overview, setup, and system testing / diagnosis
Online/written assessment – Minimum pass mark required
Individual practical assessment - Minimum pass mark required

Additional Information

Students must provide their own clean safety shoes for workshop areas.
Joining instructions and site information will be sent to you.

Right Course. Right Time. For you.

Talk to us about training

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