We are excited to announce the launch of our new digital warranty management system on AD24, going live on 19 January 2026. This upgrade is designed to simplify your warranty process, enhance visibility, and minimize downtime across your fleet. It builds on our growing customer support portal, giving you access to essential tools such as real-time status updates.
Key Benefits for Your Operation
From 19th January, simply log in to AD24* to submit your claims and service requests via the Customer Support Centre tile. No technical setup is required, and we’ll provide step-by-step guides to support the transition.
* AD24 account required. For access, request an account
Whether you are receiving the very latest state of the art Alexander Dennis bus, or are introducing an existing fleet into a depot that has not see this type of AD bus before, familiarisation is key to understanding the technology, operation and component location.
With any new bus and systems, it is vital that technicians receive familiarisation training to ensure they are fully conversant with the new technologies.
These technologies include, but are not limited to; EV drivetrains, hydrogen storage systems, hydrogen fuel cells, new instrumentation and information systems. Understanding how the bus functions streamlines operations and assists other staff.