We are excited to announce the launch of our new digital warranty management system on AD24, going live on 19 January 2026. This upgrade is designed to simplify your warranty process, enhance visibility, and minimize downtime across your fleet. It builds on our growing customer support portal, giving you access to essential tools such as real-time status updates.

Key Benefits for Your Operation

• Streamlined submissions: Submit warranty and parts claims, as well as chargeable service requests, through intuitive online forms that capture all required details the first time.
• Real-time tracking: Monitor your claims and receive live status updates.
• Full visibility: Access historical claims, replaced parts, and service requests directly through AD24.
• Efficiency gains: Reduce administrative time and benefit from faster processing.

From 19th January, simply log in to AD24* to submit your claims and service requests via the Customer Support Centre tile. No technical setup is required, and we’ll provide step-by-step guides to support the transition.

* AD24 account required. For access, request an account